Access4u is committed to providing high quality supports and services to our customers.
We encourage you to let us know any feedback, or any complaints and service improvement recommendations you have. This ensures staff can rectify issues promptly and improve service delivery.
Our online Client/Family Feedback Survey is available below if you would like to provide anonymous feedback. It only takes roughly five minutes, and can be completed on the go!
Please note this survey is anonymous, and will not be shared with any third parties.
Click here.
We will acknowledge your complaint within two business days
We will contact you as soon as possible
We will aim to resolve your complaint within 14 days
For our Access4u Housing/Specialist Disability Accommodation Feedback and Complaints process, click here.
If complaints are not resolved in a timely manner, or you are not happy with the outcome, the NDIS Quality and Safeguards Commission (NDIS Commission) can help.
Visit the NDIS website at http://www.ndis.gov.au | Call the NDIS on 1800 035 544
Alternatively, you can call the Health and Community Services Complaints Commissioner (HCSCC).
They are independent, impartial and confidential.
(08) 8226 8666 | http://www.hcscc.sa.gov.au
“The team from this company has been fabulous. They supported me… I would recommend this company to anyone who has a disability.”
“Excellent coordination of NDIS related support for a family member… extremely competent staff, timely responses, efficient at the job.”
Arrow Left Streamline Icon: https://streamlinehq.com About Your feedback helps us improve. Tell Us What You Think! Access4u is committed to providing high quality supports and services to our customers. We encourage you to let us know any feedback, or any complaints and service improvement recommendations you have. This ensures staff can rectify issues promptly and […]
