We’ve put together a handy list of frequently asked questions to help you through your Mentoring journey.
Have any more questions that aren’t listed here? Get in touch!
Weekly, each Monday, including all shifts for the previous Monday to Sunday period. For more information regarding timesheets, please click here.
There is a 25km cap on each shift while the customer is in your vehicle.
You must confirm with a Coordinator prior to exceeding this if necessary.
The information provided before a shift is variable depending on the client. Generally, you will be told:
– what the client is expecting the shift to include e.g. picking up from school, taking them to the shops, social support
– notable behaviours e.g. client is non-verbal, client experiences seizures, client has Level 3 Autism
– any addresses or relevant contact information.
For example:
Thomas is 8 years old and looking for a Mentor every Tuesday 07.00 to 09.00.
The Mentor is to help Thomas get ready for school (personal care routines, breakfast, pack lunch) and drop him off at school (address provided).
Thomas uses a seatbelt guard when travelling in the car and needs to sit in the middle or behind the passenger.
If you are unsure of anything, you can ask our team additional questions and they will answer as much as they are able, to the best of their knowledge.
We cannot provide unlimited information due to customer privacy requirements and any requests.
Additionally, we can only provide the information we are given. When working with new clients, please keep our team informed if you observe any notable behaviours that were unexpected.
You can find out our dress code here. It is important that staff adhere to our dress code guide to professionally undertake their duties safely and be a positive representation of our organisation.
Mentors do not wear Access4u uniforms as it is important for our customers to be able to blend in and feel part of the community.
Email reception (reception@access4u.org.au) to organise medication training. Any other training is specific for customers and may come up as required. If you have any questions about this, please contact HR.
For HALO, if you are needing to cancel your shift between office hours (9.00am – 5.00pm), please call the relevant Coordinator for the shift. If you are unsure, please contact 1800 022 237.
If you are needing to cancel a shift beyond office hours for HALO, you will need to call 0409 486 429.
For Flexible Supports, please contact 0432 089 386 all hours, including during business hours (9am – 5pm, Mon – Fri excluding public holidays). Please consider whether your call is urgent if you are contacting after business hours and wait till the next business day if appropriate.
If a customer or a member of staff was injured, you must file an incident report. Other incidents may include a medication error; a person trips, slips, or falls; someone is missing; any medical events, including choking or swallowing issues; and/or behaviour occurring that involves verbal, physical or property damage/threats. If you are unsure, please contact the relevant Manager/Coordinator.
You must submit an Incident Report as soon as possible following the incident. Reach out to your direct Manager/Coordinator or Disability Services Manager immediately after the incident occurs.
A full guide to reporting an incident can be found here.
Here is the Incident Report Template.
You can apply for shifts by requesting available shifts in the Torrens Health App (click here to see our App Instructions Document) or expressing interest in shifts sent out via email.
There is no minimum weekly requirement for hours you are required to work as a casual employee. For Traineeship students or Permanent Part Time employees, please refer to your individual contracts.
The maximum hours you can work in a day is 10. The maximum hours you can work per fortnight is 76 (not including passive hours)
Mobile phones and personal laptops/devices are not to be used during shift times with clients, including for personal use, picking up other shifts, texting, social media, or any other personal reason. You are paid to be present with the people you support.
There are some exceptions, including in an emergency, if you are called by your direct supervisor on shift (let them know you are on shift when answering), for maps or locating somewhere, (e.g. where to go next, but make sure the client is included in this process).
Avoid mobile phone and device use as much as possible while you are working to support your client.
There are additional trainings that can be undertaken for specific clients. CPI Training is a crucial element of working with a client, this is often offered when working with specifically high complex clients. Specific training to clients including Positive Behaviour Support Training and Epilepsy/Midazolam Training will be provided if required for clients that you work with.
Explore the full list of Access4u policies and procedures below. We’ve put together a handy list of frequently asked questions to help you through your Mentoring journey. Have any more questions that aren’t listed here? Get in touch! Contact Us When do Mentors need to submit their timesheets to payroll? Weekly, each Monday, including all […]
